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Contact us

Our team of dedicated support specialists is available 24 hours a day, Tuesday to Friday. On Mondays, our services commence at 9 AM AEST.

Our global presence

0 St Vincent

St Vincent and the Grenadines

Suite 305, Griffith Corporate Centre, PO Box 1510 Beachmont Kingstown

0 UK

United Kingdom

Axi Financial Services (UK) Limited 1 Finsbury Market, London EC2A 2BN

0 AU

Australia

AxiCorp Financial Services Pty. Ltd. Level 13, 73 Miller Street, North Sydney, NSW 2060 Australia

0 Africa

South Africa

61 Katherine St Dennehof, Sandton, 2196, South Africa

Have questions?

There are plenty of ways to get in touch with us, wherever you are in the world.

Help Center

Find in-depth information about Axi trading terminals, deposits and withdrawals, and more at the Axi help center.

Submit a request here

Live Chat

Can't find the answers you're looking for? Ask our support team in live chat. Click the support icon at the bottom of the page

Email (Delayed Response)

To enhance our responsiveness, we're transitioning our focus towards real-time assistance.

For non- urgent queries you can reach out to us via service@axi.com

Phone

Want to speak to our friendly international support team? Call us on toll free numbers below.

Toll free numbers

Australia 1300 888 936
Germany 0800 7244085
Hong Kong 800 903 578
Indonesia 0018030164060
Malaysia 1800 81 6529
New Zealand 0800 480 404
Singapore 800 120 6765
Thailand 001800120664622
United Kingdom 0800 018 3306
China 4000888651

Client support hours

Language

Working Hours

Timezone

English

24/5
Monday-Friday

UTC+0

Chinese

7am-6pm
Monday-Friday

UTC+8

Japanese

10am-8pm
Monday-Friday

UTC+9

Bahasa Malay

9am-6pm
Monday-Friday

UTC+8

French

8am-6pm
Monday-Friday

UTC+2

Russian

8am-6pm
Monday-Friday

UTC+2

Polish

8am-5pm
Monday-Friday

UTC+2

Portuguese

10am-7pm
Monday-Friday

UTC+2

Spanish

9am-2am
Monday-Friday

UTC+2

German

8am-6pm
Monday-Friday

UTC+2